Our Reviews

Excellent service!!

Amazing service. Friendly staff. Great prices.

Called and was able to get a same day appt. Smooth check-in after small wait. (I arrived 10 minutes early.) Just a check-up wanting particular attention paid to tires and wiper blades. Mechanic came into waiting room suggesting two filters needed replacing as well. Left in 70 minutes and was able to use dealer coupon for wiper blade discount. Yay!

I wish they would have taken longer to fix my vehicle! The waiting area was so nice and I was able to watch TV, read my book. Enjoy a cup of delicious coffee and even a warm cookie! It was a great experience. Thanks, Michele.

Friendly and knew what I was needing for upcoming camping season.

I have purchased several Chevrolet vehicles from Dan Hecht Chevrolet, Effingham, IL, and have never been disappointed in any of my purchases. Dan Hecht's sales members are very professional, extremely knowledgeable, and patient as they take time to explain things in terminology I can understand. I priced 2025 cars at many other dealerships in the central/southern part of the state, but found Dan Hecht offered the most features for a great price, and allowed a fair trade in amount as well. I am very happy with my recent purchase, and highly recommend Dan Hecht Chevrolet. Sales member Trevor is extremely good at explaining things to me, and gave me accurate information about everything I asked. He highlighted the advanced features on the vehicle and explained how to use them. On the few occasions he didn't know the answer to a question, he quickly found the answer for me. I had a very positive experience and again purchased an awesome vehicle from Dan Hecht Chevrolet.

We needed wiper blades call you up they said come on in we well get you fixed up. We got there they got right on the job and we was out the door.

The assistance in taking me to my dentist appointment and back to the dealership was greatly appreciated.

Always a great experience. The employees are always working to take care of what I need.

I won't take my truck to any other dealership

Service was ok ….. price of service seemed extremely expensive

Friendly and professional.

The trouble I was having was quickly identified. I was given a loaner car until mine was ready. Things work out well.

Everyone was very helpful! Maggie was so supportive of my choices and kept them in mind while helping me!

All went well

Very friendly staff. It's nice to get a vehicle back from a oil change and not be have greasy hand prints all over it. I am very satisfied. Thanks for your service I will be back.

Everyone is very friendly and helpful. When I leave I feel my car has been carefully checked and and serviced.

This is my 3rd Chevrolet vehicle and I keep coming back.

Very accommodating.

Nice friendly staff

The personnel at Dan Hecht’s have always been very courteous & helpful to my automotive needs. May they continue to keep this personal touch in business!

Fast friendly service

Everyone is so kind, always greeted with a smile.

Easy to schedule and service was performed quickly. Everyone was helpful and went the extra mile to even help apply rewards points. Thank you!

No place to park. They were very busy. One of the companies trucks was even parked partly in the handicap parking space blocking it.

Elizabeth Buckels our sales consultant was awesome as usual! The financing department was timely and informative. Always a pleasure dealing with our preferred local car dealer.

I arrived early because another appointment sent me on my way earlier than I expected. The shop was very busy, but still got my 3000 mile checkup done ahead of schedule. The other matter with my key fob was given an appointment when the electronics technician is available as he was totally booked when I first came in. They always try to accommodate my particular needs.

Did not get fixed. SUV had to go back in the replace the timing chain.

People are super nice and accomodating.

Had a airbag recall been waiting 5yrs for patt to become available. I was in and out in under a hour.

Trevor was great to work with.

excellent service

been going here several years now and it seems to get worse every time. my oil change light,the sticker n the window and the emails i get r all off nothing matches. the milage on my sticker is lower than my actual milage. and prices have gone way up too. ill b looking for an alternative place for all my vehicles

Took 1-1/2 hrs for my oil change/tire rotation. Also had in to fix my service tire monitor system warning that was on. And it didn’t get done like was supposed to. It is still on. I discovered my car outside and done ( no idea how long was actually out there) and had to ask about it being done. Front office girl had to hunt down service tech to even get my bill so I could pay and leave.

I had a "minor" collision with my garage door! I had just purchased a brand new 25 Equinox in April, and in June, I raised the lift gate inside my garage when the door wasn't all the way open. The lift gate hit the top of my garage door. The damage was to the main handle and camera, so the repairmen at Dan Hecht replaced the whole lift gate. First of all, Tim and his crew comforted me when I visited them--it was my first accident and to a brand new vehicle, so I was very upset. They were professional, knowledgeable, and informative all the way through the process. I had my vehicle back within a month, and you cannot tell the lift gate has been replaced--it's perfect!

Gene is a great salesman! He took time to explain the options the vehicle has to offer. Besides my new truck, Gene is the best part of the car buying experience!

Saleslady Elizabeth was outstanding to work with

Very efficient service. Service completed timely and with great care. Service rep was very attentive.

Bob and Maggie were wonderful to work with. Maggie did a fantastic job navigating us through buying our 2026 Equinox. She took the time to explain all the features on the vehicle! Great experience!

Went in for crystal fusion. My mistake was not checking the work before leaving . Went shopping, it was raining, when I was done shopping, I turned my wipers on and noticed the same bug guts as before the crystal fusion. I was very upset. I payed for the service and got very poor service. I took it back , took valuable time , they had to redo it . Not my first issue with the service department

I was pleasantly surprised to see that they had washed my dirty truck . Thank you!

You took 23 days to fix the car.

Was there for over 2 hours. Tech said they were short on help with the window treatment process. Seemed a little excessive.

I feel the finance manager that we dealt with on our 1st day at the dealership was full of himself. I did not like his lack of professionalism. I was questioning the price he quoted and he just wanted to say he was correct cause he posts the ads on the website. Honestly, if it wasn't for our salesperson Maggie, we almost left the deal on the table. Thankfully, we were placed with the much more respectable finance individual to finish our paperwork and close the deal. One thing that does bother me is how the finance team pushes the buyer not to use GM financing. Definitely makes me concerned that banks are selling rates to the dealership and they are getting marked up.

Always very helpful. Everyone very accommodating!

Enjoyed working with Tim in the body shop! Hope what he did works out! Time will tell!

Nice

Trevor was great. He's knowledgeable and did everything he could to help me make this purchase possible. He also went out of his way to make me feel comfortable. I have never bought a brand new car and he knew I was extremely nervous. He was patient and understanding and made me feel much more relaxed.

Very professional & friendly!

good

Smooth, friendly and fast

Positive - Very easy to schedule appointments Negative - Techs do not follow manufacture instructions on air pressure in tires which is listed inside drivers door

Tammy was wonderful. It was a great experience from start to finish

Very good service! Excellent people to work with.

Got me in with no appointment and great service!!

Took over a day for a 2 hour job. Gave us an old dirty car for a loaner. Reminded we needed a car wash 3 times and didn’t get it done until we arrived next day and told them. Never a sorry or even a thank you for spending almost $1000. Pretty sad for being a repeat purchaser at this dealership.

I did not bring my vehicle to your dealership for service.

I arrived and had to wait for several minutes for someone to wait on me. When I called to schedule my appointment I made sure to tell them I needed the Crystal Fusion done on the windshield. When I arrived I double checked to see what services they were planning to do and Cyrstal Fusion had not been scheduled. If I wouldn't have double checked they would not have done it. Service is unreliable and incredibly slow.

Positive scheduling was easy and fast and provided a loaner....

Good stuff

Was very pleased with the service and the ability to be able to drop my car the evening before and take a loaner, so could pick up after work the next day.

My vehicle was worked on in a timely matter. Service writer kept me informed of the timeline. All went smoothly

A deer jumped on the hood of my car on October 5, thankfully the engine appeared fine. I took it to Dan Hecht's Bodyshop when they opened on October 6. Their estimator totaled in that day. My insurance company did not total it until October 26. Dan Hecht gave me a loaner which was a life saver with my schedule. They could not have been more helpful or kinder. (Still waiting on the insurance check, but Dan Hecht passing with flying colors.)

Replaced/fixed what was asked. Except for the trailer plug. All they did was plug in a tester. It wasn't inspected further after tester "showed it working". Had to take to a different shop where the issue was found and properly fixed.

Oil change and tire rotation was a 2 hour appointment! My car was brought to front of building 40 minutes after I brought it in - but I was not contacted about it being ready for another 1 hour and 20 minutes! The nice lady at the service desk made 3 attempts with service department to find out if my car was ready, since it was parked in front, but she couldn’t get an answer - “might be waiting for more service”! The service department has gone downhill since there was been so much staffing changes! The problem was not understaffing - there was plenty of staff just hanging around when I pulled in and there were only 2-3 other customers also waiting! If there would have been a problem with my vehicle, a little communication to me would have been appreciated- but there was no excuse for not taking care of getting my car released! Something definitely needs to be done in the service department!

My vehicle was in for a Xylon and Crystal Fusion treatment. Since it takes a couple hours to complete, the dealership offered me a loaner car until mine was ready.

The woman that checked us in was what I would call snarky (unprofessional). While we were out of town our check engine light went on. We had somome check with a diagnostic tool and they said both oxygen sensors went out. When we got home I called Dan Hecht and spoke to her and told her what I needed and to set up an appt. She told us a diagnostic test would run $138. Told her we didn't need or want that. She said if that didn't fix the problem we would need one anyway. She was upset that I didn't want to pay the extra $138 for the test on top of the $538. When we took the car in for service I told her my name and she said Oh yeah you were the one that didn't want a diagnostic test and to just put in 2 sensors and if that didn't work we would need the test anyway. I said that I would take that chance. When the car was finished and she brought up the bill I asked her if that fixed the problem and she said she didn't know and turned around and left. I know she knew because she would have been all to happy to let me know that I needed another test and further repairs . Over the past 30 years we have bought several new and used cars, trucks and had repairs from that dealership and won't be going back again.

I dropped my vehicle off at 9:15 for an oil change and tire rotation. I had a 10:45 appointment scheduled. Some had called me at 7:48am to verify the appointment. At 3:00 I called to check on my vehicle because I hadn't heard anything back and they were just bringing the vehicle in because I had called. I had to have my grandson picked up at 4:00 and was late because I couldn't get my vehicle till 3:50. Only explanation I received was sorry, your advisor was off this afternoon and we don't know what happened. Well if my appt was at 10:45 and he was off in the afternoon then someone really dropped the ball. I always drop my car off because I know things can run late but 4 hours late is uncalled for. Was not very happy with my service this time around.

Very professional and helpful!

The car was promised back to be December 19th. Then the arts didn’t come in like they were scheduled to. Then with the holiday season and shortened hours, plus having to have one sensor painted it took additional days. I finally received it back December 30th. The work was great just scheduling was horrible. The first week I didn’t even get a loaner car. However, Tammy was amazing! She did her best keeping me informed along the way and you tell she genuinely cared.

My car was repaired in the time mentioned, and I was able to pick it up after hours.

Checkin with service advisor was easy. Waiting area was clean and comfortable. Truck was serviced and washed in the time quoted and we were on our way quickly! Thank you!

In my opinion I believe I was low balled on my trade in. With the below number of miles and overall condition for that year. But I was pleased with the deal otherwise. I know you have to make money but still you should try to make the customer happy and give them the maximum amount for trade-in. I see you have it listed for 44559. You could have offered me 40. This is definitely a learning experience. Sales man was outstanding and went the extra mile. Kudos to Chad.

Professional service!

Did great

I wasn't to happy it took 2hours for a oil change

Men came to start my car, which I needed. The battery was the problelm and it was replaced.

Brought my Tahoe in, with multiple concerns… was charged $200+ and “nothing was wrong” but still making the same noise.

I ordered a new key fob for my vehicle and was told it would be covered by the warranty. When I picked it up I was told it would be over $400. When I asked why was it all of the sudden tha much vs free I was told my mileage was over the warranty. It was over by just a little bit and that was never mentioned when I ordered it. In fact I’m not sure my mileage wasn’t over the magic number when I ordered it. I ordered it quite a while back and would have for sure been in earlier had I known that waiting to pick it up would be a matter of $400. I’m very disappointed in being charged that much after being told it would be free. This is the kind of treatment that makes me want to go elsewhere for a new vehicle.

Tammy was very informative and she only charged me half the price of the dianogstatic test.

Trevor made our experience extremely easy. He was informative when test driving cars and had everything ready when we arrived at the dealership to buy one!

Was treated right and well informed.

Fast and friendly

Great service as always!

The dealership had my vehicle the entire day for a scheduled deluxe detail and oil change/tire rotation. I even received the reminder text about the “service” appointment (oil/tires). I called to verify it was both detail and the servicing and they confirmed that yes, all would be done. When I arrived at the end of the day just the detail was done. It didn’t surprise me because these types of mistakes have happened frequently in the past 2 years and I’ve alerted both my salesman and the owner of the dealership about the poor service and lack of communication. When the service manager came out to tell me the oil change/tire rotation wasn’t done because “detail didn’t let them know my car was there”, I said their service was messed up and she rolled her eyes and gave me a dirty look, so I said “And now I know why…it’s you.” She said I was rude. I said that I wouldn’t be purchasing another car there ever again…even though my husband and I have purchased 5 vehicles there in 7 years! I requested that our salesman be paged to the desk to let him know we appreciated his help in sales but we wouldn’t be buying any more cars there ever again because the service is poor and this was the last straw…and service is very important once the sale is made.

Great friendly staff.